Delivery FAQ

For all delivery enquiries please email:  orders@dcacomputers.com.au

 

Where do you deliver to?

DCA can deliver to any postal address in Australia.  

 

How long does it take you to Process an order?

We aim to process your order within one business day. If you order before 10:00am your order may leave that day. If you order after midday, then your order is likely to leave the following morning.

 

What is your delivery time?

Delivery times may vary depending on where you are in Australia and which shipping option you have chosen. Generally metropolitan deliveries to Eastern Australian states occur within a day or two. W.A. and country regions 1 – 4 days.

 

What are the delivery costs for online orders?

Delivery costs will vary depending on the delivery location and the size/weight of the goods to be shipped. We offer two types of shipping. Fastest and cheapest available. Most of our freight is carried by either Fastway, Australian Air Express or Australia Post. We have negotiated extremely low rates for bulk contracts with these carriers. Our shipping costs are among the lowest in the country. Most of our metropolitan deliveries to Eastern states are under $6.00. You can calculate the cost of shipping by dropping items/s in the shopping cart, entering your postcode in the ‘Estimate Shipping’ box, and then clicking ‘Get a Quote’.

 

 

How can I check the status of my order?

Once your order is shipped we send you an email with a tracking number and link to the carriers tracking web page. You can then enter your tracking number and see the progress of the delivery. Once delivered you will be able to see the signature that was taken for receipt of the goods.  

 

What if I am not home to accept my delivery?

All of our carriers require a signature upon delivery of the ordered goods. Where suitable, we recommend you have your purchases delivered to your workplace address. If no one is present when the delivery is made the courier will leave a calling card explaining how to collect the goods or arrange re-delivery. In some instances the carrier will leave a card for collection of the goods from the nearest Post Office.

 

Can you deliver to a P.O. BOX address?

Australian Air Express and Australia Post will deliver to Post Box addresses. If you need to use a post box please choose one of these carriers.