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Recently bought an incredible 'supercomputer' from this company. I was referred by an office colleague who also went to DCA Computers to get huge horsepower for faster rendering capability. I went with my other quotes which they looked at. They asked questions and spec'd up an overclocked i7 tower. It achieves an incredible rendering benchmarking score. Like, faster than anything I have seen reviewed on the Net. I am so enthralled I keep throwing my old and hardest jobs at it which it grinds through in seconds. It is completely stable, I'm soooo chuffed. I wound up paying 20% less than my cheapest quote for a similar spec, and this thing is much faster. I can’t recommend this company enough. They even called 3 days later and asked if I was happy with the performance. So there is my review. --Chris Purchased a DCA i5 machine which I am very happy with. Quality PC and cheap as chips. Arrived earlier than expected. --Robert Coulston Bought my second overclocked computer from DCA this week and it rocks! I sent them a spec I had researched, they recommended something different, the bottom line cost was lower, and now it kicks arse. What more could I have asked for. I opened it up and its a work of art in there. By the way I used to be a computer technician. --Glenn S. After being given the run around from our superstore computer giants, I was referred to DCA Computers @ Castle Hill from a colleague and I was IMPRESSED! The team is awesome, but one member particularly stands out – Erik Madden. Rather than selling me the biggest, most expensive supercomputer on the market – he took the time to sit down with me and go through a needs analysis which cleared up a lot of conflicting advice by others. Best part was no pressure or hard selling tactics to meet his end of month targets, unlike our other friends. He was extremely helpful, professional and has a high technical aptitude but speaks plain English too! After I bought from them, I still find that I can easily get after sales service or come in for that “technobable” chit-chat we always like to do! Highly recommended! --Richard Reliable computer company. I own a software development company. We use many high end computers and around half of them have come from DCA. The DCA computers are all high end and very reliable. We pay around half the price for these configurations relative to other high end quality PCs. Also DCA is very receptive and technically competent with phone support. I can recommend this company. --Graham Brogan. DCA - Our only computer provider for over 5 years. I have been using DCA Computers for over 5 years for all my personal and business computer requirements. DCA has helped us update our existing computers over the years to keep them humming along and when it became necessary for a complete replacement they supplied us with custom made new boxes that have been working 24 hours a day with no problems from day one. Their advice and prompt service has always been given in a pleasant and friendly way with nothing being too much of a problem. I can highly recommend DCA Computers to anyone looking for great advice with any computer issue either repairs or purchase of new or second hand equipment, my mother of 85 is using a great second hand PC purchased from DCA and has never had a problem with it for the 3 years she has been using it. So if you every need repairs, new or 2nd hand computers or just some advice, I suggest you call DCA first! --Greg DCA FTW DCA has been my solution to all things tech related for a few years now, I've always found their service and knowledge levels to meet or exceed expectations. Being an avid gamer I've had several high end gaming machines designed, built and tested by DCA and have been more than happy with the performance, reliability and cost of each reincarnation of the "gaming beast". I've found DCA to be very good at delivering bang for your buck, selling you the components you need to deliver the frame rate you want, while not overselling you with things you don't really need, also providing very competitive and stable overclocking. I've no hesitation in recommending DCA, good people, great service and competitive pricing. --Marty Really good service! Been going to DCA for awhile now buying bits a pieces, really good prices and friendly staff. Best thing is they can always solve problems that I've been struggling with for days and recommend me the best products and not sell me something I don't need. --David Highly recommended I've used DCA for several years. I mostly buy parts and equipment for system integration and other work, but I've also had numerous systems supplied built and tested by the always helpful staff. If they don't have an answer straight away, you don't get any superfluous sales speak, they simply tell you that they'll find out and get back to you, and they always do. When systems "just work" as they almost always do, it's pretty easy to keep people happy. For me though, the real indication of how professional the staff at DCA are is how they handle faults, failures or other less than typical situations. I can honestly say I've never had a transaction with DCA I've been less than very pleased with. I've absolutely no hesitation in recommending services. --John T. A Family of happy customers. My family and I have been customers of DCA Computers for many years now, so to Dave, Glenn and the team at DCA Computers; a very big thankyou for all of the help and support you have given to the family thus far and we look forward many more years of the same. All eight of our home and two business computers, along with printers, all of the software, upgrades and repairs have been sourced, purchased or provided through Dave and his team. I have recommended DCA Computers to my friends who have also purchased and upgraded from DCA and their comments back to me have been as positive as mine are here. Its all too rare to get customer service these days but to get really good and courteous customer care and service is a bonus worth staying with, thats why we have never looked to anyone else for our PC needs and why we keep coming back. --Paul Long Term Client. I am a local onsite computer technician and have used DCA Computers for over 6 years now. I obtain parts and sometimes use them to provide a backup Onsite Service for when I am unable to get to my customer's. They have excellent tech's in house and onsite and have always helped me for most parts I require. --Michael S. Long Term Customer. A big Thank You for recent help. I have purchased several computers and many peripherals from DCA Computers over the last 9 years. I enjoy technology and teach computing to seniors. My PC's have had high end and unusual requirements to also accommodate my hobbies. My first PC purchased from DCA Computers 9 years ago has been donated to a friend and is still serving faithfully. I have been exceedingly pleased with subsequent PC's purchased from DCA. From time to time during these years I have when required, sought and received the most helpful and professional advice from any member of the DCA staff who answers the telephone . Why would I shop at DCA? Because all staff are extremely professional, helpful, really believe in AFTER SALES SERVICE and importantly, to their customers engender trust. So I will continue to shop at DCA in spite of several computer businesses conveniently located close by. I would strongly recommend DCA to any computer buyer or a person simply wanting to explore or seek information technology. --Terry From Steve @ Cherrybrook - A satisfied long time client As a professional IT consultant/technician I require a reliable IT goods supplier and except for some specialist items I have not had a need to look further than DCA Computers. I have sent quite a few of my clients directly to DCA over the years with either a shopping list or a to do list as I trust DCA to get it right and my worst case scenario if you could call it that was a phone call to confirm some details. In office/home PC support, setup/installation and tuition is my game and simply put DCA is my backup, I have no hesitations recommending them. Thank you very much DCA --Steve. Thankyou DCA I have been a client of DCA for over 5 years and have had 3 computers built by them. I really like the way they will customise the computer build to your needs, and the prices are very competitive. I have always found the staff very knowledgeable, friendly and helpful, and are willing to give advice over the phone. --Megan Professional system purchase. I am a professional programmer, and recently bought a custom iCore 7 / Windows 64 bit system from them. The customisation was easily handled by DCA, and the service and delivery was exactly as I expected. This deal was FAR better value than I could find from Dell, and other main stream suppliers! The sytem has been running smoothly, and I have no hesitation recommending DCA when you buy your next setup. Already others I have talked to agree with the quality / pricing standard. --Jim. Outstanding service!! Thanks so much for helping me identify and remove that mytob virus. I previously spoke to a few other other IT support people who couldnt work out what the problem was and didnt have the time. You guys are so generous with your time, and your problem-solving skills are invaluable! I know where to go again next time I have a daunting problem like this! Eddie a Happy Customer. Over the years I have bought monitors, computers, etc from DCA and I have never had any problems. I have buy from them even though I live a distance away. Prices very competitive. But the best is the extremely friendly service. If I need advice or something explained all it takes is a phone call. All the staff are extremely knowledgeable and always have a ready answer. I guess I am biased, and why not with all the service I get. --Ed. Great service and advice with friendly and experienced staff. TML Media specialise in Wedding & Event Videography and I had my PC built specifically for video editing work and found the staff at DCA Computers to be very helpful. They gave me the right advice and discussed specific PC needs for my business. They were extremely helpful and most of all listened to my business needs to build me a PC that was exactly what I required. The price was also very reasonable and I would certainly go back to DCA Computers for any further computer needs for my business. --Monica. TML Wedding & Event Videography. Great Store !!! After buying my first PC from Harvey Norman (HP) and experiencing enormous difficulty and expense in upgrading components and servicing, I found my way to DCA Computers.I have bought all of my PC needs from these guys ever since ( nearly ten years). The service is so good that I actually consider these guys as friends. You cannot go wrong to shop here !!!! In fact you are mad if you don't !!!! --Dave Highly recommended for repairs & new systems. Cost effective & fast computer repairs. Our company has also purchased a server from here and 6 desktop machines over the past 5 years. No problems in this time, & excellent build quality. Knowledgeable staff. --M. The place to get your PC !! This place is the business...No bullshit, only sell quality stuff and at the cheapest prices...had a small hardware glitch (not their fault) and they replaced it immediately with no question. Friendly service...great prices. I am now a loyal customer. --M. Highly recommended for repairs & new systems. Cost effective & fast computer repairs. Our company has also purchased a server from here and 6 desktop machines over the past 5 years. No problems in this time, & excellent build quality. Knowledgeable staff. --David Helpful Australian speaking staff explain things so that you can understand it. They treat you like a human not a duffer suffering from "over stuffed wallet syndrome". A welcome change after dealing with a few stores before finally finding this one. Previously disappointed by other IT companies and ripped off blind. You will not have to take these guys to consumer affairs to get warranty! Prices are cheap, same or better than Harvey Norman, Power House, or Good Guys and definitely better than other PC places. They build awesome gaming machines, corporate systems and networks. No software other than Windows OEM , Office, and Anti-Virus. --Greg |
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DCA Core Values
In order to continue the growth of DCA as a premium company, we need to define some core values from which we can continue to develop our brand, our culture, and our strategies. It is from these core values that we can evolve the business and stay ahead of our competition. Our values effectively represent us and how we work together.
DCA’s Core Values are:
1. Provide some ‘wow’
2. Have fun and be an individual
3. Embrace change
4. Build a teamwork culture based on honesty and family values
5. Be frugal, be humble
1. Provide some ‘wow’
Most people manage to achieve what is expected of them. However, you will notice in life that those who get ahead have usually strived beyond their baseline duties to surpass the mediocre standards in their industry. It is in fact often observed that the happiest and most successful employees are those who simply do more than the bare minimum. At DCA, we do not consider ourselves an average company. Our service isn’t average, our website isn’t average, and our PCs are not average. So it naturally follows that our people aren’t average either. We want those around us to feel our enthusiasm, and in each and every encounter, receive some ‘wow’.
At DCA, we ‘wow‘ by being different. We ‘wow’ by innovating and having the drive to go above and beyond what is expected. We ‘wow’ by making sure what we do is not just good service, but service that sets the benchmark for others to aspire to. We ‘wow’ by ensuring our customers, vendors and our co-workers all walk away feeling some emotional impact from their encounter with us. ‘Wow’ also results in good word of mouth.
‘Wow’ means that we are passionate and determined. We see obstacles as challenges to be overcome and we have the commitment to seeing the solutions through. We bring passion and determination to everything we do and every encounter we have.
At DCA we ‘wow’ with experience, accuracy and service, rather than lip service and giveaways.
If it’s worth doing, let’s do it with ‘wow’.
2. Have fun and be an individual!
We spend a great deal of our lives with our co-workers. Life is too short to refrain from laughing and having fun at work.
At DCA, we value having fun and being an individual. We need to be able to laugh at ourselves and to see the humour in the challenges that come our way. This is an essential part of our culture, and if we are able to approach challenges with a smile, then this will facilitate our ability to solve problems creatively.
This means being an individual. We are not asking for ‘out there’ individuality. Rather, we are saying that at DCA, we appreciate our people’s little quirks and idiosyncrasies. It makes for an interesting work place, and an interesting work place is a great place to be and thrive.
Individuality is also a sign of originality of thought. It shows that a person is not afraid to take a chance and stand out from the crowd. Individuality demonstrates passion, courage and a spirit of adventure, qualities prized at DCA. People who are individuals also tend to be open minded, an essential trait at DCA where we embrace change and continuous learning.
Fun and individuality are also at the core of DCA’s culture. We celebrate and promote diversity by encouraging individuals and fresh new approaches. This helps us think outside the square, judge less and learn more. It further helps us to approach every new situation with enthusiasm, creativity, and energy. By having engaged and fun-loving staff, DCA has the ingredients for an innovative work place where everyone is committed to delivering their best and finding creative solutions to challenges.
3. Embrace change
Change is the catalyst for growth, and growth is the catalyst for change. To grow is to change, and also to learn and stretch ourselves beyond our comfort zones. We stop growing and learning the minute we start to fear change.
As DCA grows, we need to be prepared to embrace and drive constant change, and to embrace the challenges that change brings. Not just professionally, but personally as well. Companies that have refused to challenge the status quo, to adapt and to evolve, have stagnated as a result. These companies simply fail in the digital world.
This is especially true at the coalface of the IT industry where WE thrive. We embrace changing technology and as such, we need to embrace changes to the ways we work and think.
Embracing change also means that we welcome learning as a tool for growth. We need to be open to new ideas in order to unlock the potential within all of us. As we master the concept of embracing and bringing about change, we must perceive mistakes as learning opportunities, and not be afraid of making them. We must be bold and take risks, and find new creative solutions. This also means that we will not get bored with our work, and we will constantly find new challenges for ourselves.
It is also a common fallacy to think that change and learning is driven top-down in companies. Change comes from everywhere. Change needs to be driven by YOU. You who deal with our customers continually and know instinctively what will work and what will not work.
As we constantly evolve, WE will set the benchmark for service quality, website functionality, delivery capability, and superior PC configuration. Our competitors can attempt to copy our website and our computers, however, they cannot copy our people, our culture, and our service. As change -embracing members of the DCA team, our fearlessness will be what sets us apart from the competition. If we embrace change and learning, no one will be able keep up with us.
As Aldous Huxley once said: “Life is not what happens to us, but what we do with what happens to us.”
4. Build a team culture based on honesty and family values
At DCA we believe it is important that people feel they are in a family environment when they are at work as well as home. That people care about them at work and are looking out for them; and that there are people at work with whom they can communicate openly and trust.
We believe that openness and honesty leads to trust and faith. We base all our relationships on trust and faith because it makes for a confident and comfortable workplace where we can build strong relationships that can withstand constant change, and the risks the business will need to take to grow. Such relationships will also help us accomplish more.
A family spirit is what differentiates DCA from other companies. We believe that building a company culture where a sense of family spirit is at the centre of all we do, will enable us to be more cohesive. A family spirit engenders trust as well as loyalty, and allows us to emotionally connect with each other. A family spirit fosters ownership that is required to take the initiative to seek out problems that need resolving and to repair things that need fixing. DCA is not about a ‘them’ and an ‘us’, but rather is about building an ‘us’ together.
Having a family spirit at DCA also means that we behave with compassion. It means we always demonstrate the utmost integrity and loyalty in our all dealings. It means we communicate with honesty and integrity.
Many companies provide the most profitable solutions to their customers, rather than the ‘best’ solutions. Or they take the short route by allowing the customer to make a misguided purchase decision, when really, just a bit more effort and dialogue will correct a misconception. At DCA it is our mission to provide true and accurate information that honestly assists the customer in making the best purchase decision.
Communication is often the weakest link in many companies. At DCA, we believe that through communicating openly, honestly and tactfully, we can build an effective work culture that thrives on understanding, and a company that is more passionate and committed.
At the end of the day, it is not just about what we say and do, but how we make each other feel. Open communication, loyalty, compassion, honesty and integrity are the tools we use to connect with each other and make each other feel good. This is how we build a better, stronger DCA that is willing to take on the challenges it needs to grow.
5. Be frugal, be humble
In companies, as within families, members need to be thrifty with resources, and ensure those resources are dispensed in the most effective ways possible. As we continue to grow, resources will always be scarce, and therefore we really need to be able to do more with less. In a team environment, this is often a key ingredient in fending off the competition.
At DCA, we believe we need to be efficient and practical, yet not arrogant in any way. Quiet and humble confidence goes a long way. We need to be focused and serious about getting things done with what we have. This means working smart, not just hard. It means putting in the hard yards to get things done. Working with frugality will help us be innovative and will stop us resting on our laurels.
Doing more with less also means that we recognise there is room for constant improvement. Our work is never done. To stay ahead of the competition, we need to be constantly innovative not just in our PC configurations, but in our delivery capability, customer service, and our website. We need to make incremental improvements in everything we do.
Not only should we make continual improvement, we must also do it with a sense of urgency. In the digital age, we can be sure that the competition is keeping a close eye on us. If we don’t do what we need to do urgently, we will be washed over by a wave of competition.
This also means never settling for ‘good enough’, as it is the foremost enemy of ‘great’. While our goal is to become a good company, we need to aim at being the best service company in Australia. DCA’s name needs to become synonymous with service quality, excellence, accuracy and efficiency.
If you are a DCA team member, you are vitally important to us, and the company will do its best to look after you. Please do your best to look after the company.
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